Our Furniture is delivered by Wallaces staff or one of our local installation companies within Brisbane, standard dispatch time on items in stock is 3 - 5 Business days and on locally manufactured items approx. 10 - 15 working days including manufacturing times. Please contact our helpful staff directly on 0498 491 497 or email@example.com for more information.
Q: How quickly will my order arrive?
A: Orders are processed same day and sent to be pick and packed by dispatch, orders not requiring delivery are dispatched within 3 - 5 business days. We will advise you immediately if the item you have purchased is out of stock we advise your item is on back order and give you the option if you would like to wait or issue an immediate refund. If your items require assembly this may require a specific time-frame to be allocated for delivery and installation but our friendly staff will contact you and arrange a suitable time.
Need it urgently? please contact our helpful staff directly on 0498 491 497 or firstname.lastname@example.org
Please note these time frames are estimates, and our contracted carriers endeavour to meet these estimates at all times, no orders will be processed until the full payment has been received.
Q: Can I Click & Collect my order?
A: Yes we have a small warehouse at Mansfield where you can collect goods at a pre-arranged time.
Q: How Is My Order Shipped?
A: Wholesale orders are shipped flat packed (not assembled) or semi assembled, products have easy to follow assembly instructions either in the box or on the website page. Lounges and soft seating will usually arrive semi assembled in the box, office chairs are boxed. Basic tools that may be required for assembly of products include a screw driver or battery drill and these are not included.
Custom made orders can be collected or are delivered by Wallaces
Q: Can you deliver my order to an upper Level?
Yes, we deliver to upper levels in Brisbane, please arrange access with our staff. Our standard shipping service is to ground floor but if you require the goods to be delivered to an upper level via stairs or lift please contact our helpful staff directly on 0498 491 497 or email@example.com. Depending on the size of the items you have ordered your order may need to be delivered in a large tuck with the correct manual handing equipment please advise us if your delivery location has any vehicle size restrictions.
Q: How Do I Track the Progress of My Delivery?
A: Our friendly staff will send you an email advising confirmation of your order and another to advise day and approx. time of delivery, again if any part of your order is out of stock or on back order we will advise you immediately and send when it arrives or refund the cost of the particular item immediately. You may contact our helpful staff directly on 0498 491 497 or firstname.lastname@example.org for updates on your delivery.
* Please remember our drivers travel on the same roads as the rest of us and unforeseen circumstances may delay delivery or delivery may need to be rescheduled.
Q: Can My Item Be Delivered to a PO Box?
A: Unfortunately, no (sorry) we are unable to deliver to a PO Box as we require a signature on receipt of delivery.
Q: Does Someone Need to Be Home at the premises to accept Delivery?
A: Yes. It is necessary for someone to be available to accept delivery as we require a signature on delivery as proof that the items were successfully delivered. We provide a door-to-door service
Q: Can I Pay COD?
A: Unfortunately, we are unable to offer payment upon delivery. Full payment is before delivery
Q: Does Your delivery Include Insurance?
A: Yes, freight costs include full insurance.
Q: Can I Have My Order Assembled?
A: Yes, assembly can be arranged for your order in Brisbane Metro areas, contact our helpful staff directly on 0498 491 497 or email@example.com to arrange.